Question 1

What does a typical landscape lighting system cost?

Accepted Answer

Every project is custom designed, so pricing varies depending on the size of your property, fixture selection, and overall scope. For a typical city lot, most professionally installed systems range from $2,500 to $8,000. We'll provide a detailed, no-obligation quote following your consultation.

Question 2

How long does a typical installation take?

Accepted Answer

Most residential landscape lighting installations are completed in one to two days, depending on the size and complexity of the project.

Question 3

Will there be any disruption to my lawn or gardens?

Accepted Answer

Very little. We take great care to minimize disruption to your landscaping and leave your property looking as clean as we found it.

Question 4

Do you bury the low-voltage cable?

Accepted Answer

Yes. All wiring is CSA-approved and professionally buried at an appropriate depth. Whenever possible, we route cable along foundations, walkways, driveways, and landscape edges to help protect it from accidental damage during gardening, aerating, or other landscaping work.

Question 5

Can you add onto an existing lighting system?

Accepted Answer

Absolutely. We regularly expand existing systems and can often match your current fixtures for a seamless appearance.

Question 6

Can you match my existing fixtures?

Accepted Answer

In most cases, yes. We work with many manufacturers and can usually source fixtures that closely match your existing lighting.

Question 7

What fixture colours are available?

Accepted Answer

We offer a wide variety of finishes. The most popular are Architectural Bronze (AZT) and Matte Black, but additional colours and finishes are available depending on the manufacturer.

Question 8

Do you install deck lighting?

Accepted Answer

Yes. We offer a variety of deck lighting options including stair lights, post cap lights, recessed lights, under-rail lighting, and accent lighting to enhance both safety and ambience.

Question 9

Can lights be installed in concrete, pavers, or decks?

Accepted Answer

Yes. We can core drill and flush mount fixtures directly into concrete, natural stone, pavers, retaining walls, decks, and other hardscape surfaces for a clean, professional finish.

Question 10

What warranties do you offer?

Accepted Answer

Depending on the manufacturer, our fixtures carry warranties ranging from 5 to 15 years. We'll explain the warranty coverage for your specific products before installation. All landscape lighting installations come with a 3-year warranty on workmanship.

Question 11

Are LED lights energy efficient?

Accepted Answer

Yes. Our professional LED systems consume very little electricity while providing exceptional brightness, long life, and minimal maintenance.

Question 12

Can I control my lighting from my phone?

Accepted Answer

Yes. We offer Bluetooth and Wi-Fi smart lighting controls, allowing you to schedule, adjust, and control your lighting from your smartphone when paired with a compatible smart transformer. If a smart transformer isn't used, we also offer reliable mechanical and astronomical timers.

Question 13

Will my lighting system require maintenance?

Accepted Answer

Like any outdoor system, occasional maintenance helps keep it performing its best. We offer seasonal maintenance services including fixture cleaning, aiming adjustments, timer updates, inspections, and repairs.

Question 14

Do you provide lighting design?

Accepted Answer

Absolutely. Every project begins with a personalized lighting design tailored to your home's architecture, landscaping, and outdoor living spaces. Our goal is to create a balanced, natural-looking system that highlights your property without over-lighting it.

Question 15

Do you service lighting systems you didn't install?

Accepted Answer

Yes. We can troubleshoot, repair, upgrade, and maintain many professionally installed low-voltage lighting systems, even if they were installed by another contractor.

Question 16

What time of year can landscape lighting be installed?

Accepted Answer

Landscape lighting can be installed throughout most of the year, from early spring until the ground freezes. If you're already planning landscaping or hardscape work, installing the lighting system during construction is often the ideal time.

Question 17

How long does a typical holiday lighting installation take?

Accepted Answer

Most residential installations take between 2 and 6 hours, depending on the size of the home and complexity of the display.

Question 18

Do you need to visit my home before providing a quote?

Accepted Answer

In most cases, no. We use AI-assisted measuring tools along with satellite imagery and Google Maps to accurately measure your rooflines, allowing us to prepare most quotes remotely and provide them quickly. For larger custom displays, extensive tree wrapping, or unique properties, we may recommend an on-site visit to ensure the most accurate quotation.

Question 19

Do I need any special electrical outlets?

Accepted Answer

No. Our professional LED lighting systems plug into a standard outdoor GFCI outlet and consume very little electricity.

Question 20

What happens if a bulb burns out?

Accepted Answer

Our lights use individually sealed LED bulbs. If one bulb fails, the rest of the strand continues to operate normally, and we'll replace the defective bulb during the season if needed.

Question 21

What type of clips do you use?

Accepted Answer

We use the best attachment method for your home. Depending on your roofline, fascia, soffits, siding, or gutters, we'll select the appropriate professional-grade clips to provide a secure installation without damaging your property.

Question 22

I have gutter guards. Can you still install lights?

Accepted Answer

Absolutely. We have specialized clips designed specifically for homes with gutter guards.

Question 23

What colour options are available?

Accepted Answer

Our most popular colours are Warm White (2700K), Pure White (3000K), and Multicolour, but we also offer many additional colours and custom combinations.

Question 24

Do you custom cut the light strands?

Accepted Answer

Yes. Every roofline is professionally measured, and each strand is custom cut to fit your home for a clean, seamless appearance without excess wire.

Question 25

Do you offer tree wrapping?

Accepted Answer

Yes. We professionally wrap trees, trunks, branches, and shrubs using premium mini lights to create elegant, customized displays.

Question 26

Can you decorate wreaths and greenery?

Accepted Answer

Yes. We offer premium fresh greenery, custom wreaths, garland, urn inserts, and other seasonal décor. Everything is professionally installed and customized to complement your home.

Question 27

Do you install commercial holiday lighting?

Accepted Answer

Yes. We provide professional holiday lighting for businesses, commercial properties, restaurants, retail spaces, offices, and condominium communities.

Question 28

How do I control my holiday lights?

Accepted Answer

Your lighting system can be connected to a smart timer, allowing you to control your display directly from an app and set customized schedules. If preferred, we can also install a traditional mechanical timer for simple automatic operation.

Question 29

Do you return if something stops working?

Accepted Answer

Yes. Our full-service holiday lighting program includes in-season maintenance should any issues arise. We aim to respond as quickly as possible, with response times depending on the nature of the issue and weather conditions.

Question 30

Do you remove the lights after the holidays?

Accepted Answer

Yes. Once the holiday season is over, we'll carefully remove your lighting display, typically beginning once the snow starts to melt. We then inspect, organize, and prepare everything for storage until the following season.

Question 31

Are the holiday lights purchased or rented?

Accepted Answer

The lighting system is purchased during your first year, which is why the initial installation is typically the largest investment. In future years, you'll only pay for reinstallation, removal, storage, and any additions or changes you'd like to make to your display.

Question 32

Do you offer a storage program?

Accepted Answer

Yes. After removal, your lighting is carefully labelled, organized, and stored in our climate-controlled facility until the following holiday season. When you're ready, we'll bring everything back, reinstall it, and have your home looking great again.

Question 33

How early should I book?

Accepted Answer

We recommend booking as early as possible, as our installation schedule fills quickly each fall. We typically begin installations during the first week of October, allowing plenty of time to complete projects before the holiday season.

Question 34

Do you install wreaths, garland, and custom décor?

Accepted Answer

Yes. In addition to roofline lighting, we install wreaths, garland, premium greenery, urn arrangements, tree lighting, and custom holiday décor to create a complete, professionally coordinated holiday display.

Question 35

What payment methods do you accept?

Accepted Answer

We currently accept e-Transfer, cheque, certified cheque, and bank draft. Payment details and scheduling will be reviewed with you before your project begins.

Question 36

How quickly will you respond to my inquiry?

Accepted Answer

Communication is one of our highest priorities. We strive to respond to every inquiry within one business day, and in many cases, much sooner.

Question 37

What areas do you service?

Accepted Answer

We proudly serve Kitchener, Waterloo, Cambridge, Guelph, and the surrounding municipalities. We're also happy to travel outside our regular service area for larger projects.

Question 38

Do you provide free estimates?

Accepted Answer

Absolutely. Every consultation and quotation is completely complimentary and comes with no obligation. We'll discuss your goals, answer your questions, and provide recommendations tailored to your property.

Question 39

Are you fully insured?

Accepted Answer

Yes. Iron Horse Lighting is fully insured, giving you peace of mind throughout every stage of your project.

Question 40

Do you clean up after the installation?

Accepted Answer

Absolutely. We take pride in leaving every property as clean as we found it. Once the installation is complete, we'll tidy the work area and ensure your property looks its best.

Question 41

What happens after I submit a quote request?

Accepted Answer

We'll review the information you provide and contact you to discuss your project. From there, we'll schedule a consultation if needed and guide you through the next steps of the process.

Question 42

Do I need to be home during the installation?

Accepted Answer

Not necessarily. As long as we have access to the work areas and electrical connection, many projects can be completed while you're away. We'll review the details with you beforehand so everyone is comfortable with the plan.

Question 43

Do you stand behind your work?

Accepted Answer

Absolutely. We take pride in every installation and stand behind both our workmanship and the products we install. If you ever have questions or concerns after your project is complete, we're only a phone call away.

Question 44

Can you work with my landscaper, pool builder, or general contractor?

Accepted Answer

Yes. We regularly coordinate with landscape contractors, pool companies, builders, electricians, and other trades to ensure your lighting system integrates seamlessly into your project.

Question 45

When is the best time to schedule a consultation?

Accepted Answer

The sooner, the better. Booking early provides the greatest flexibility in scheduling and helps ensure your project is completed within your preferred timeline. For holiday lighting, we recommend booking several months in advance, as installation dates fill quickly each fall.

Frequently Asked Questions

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Frequently Asked Questions

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